Refund Terms for VI-IMAGES

Effective Date: October 1, 2023

VI-IMAGES is committed to ensuring your satisfaction with our services and products. However, we understand that there may be occasions where a refund might be necessary. This document outlines the terms and conditions under which refunds are processed.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Purchases made in error, where the request is submitted within 7 days of the purchase date.
• The digital product received is defective or significantly different from the description provided on VI-IMAGES.
• Duplicate transactions resulting in double charges for the same product.

2. Non-Refundable Situations

Refunds will not be granted under these circumstances:

• Change of mind after the purchase.
• The product has been downloaded and used without any reported issues.
• Technical issues unrelated to the product's quality or description.

3. How to Request a Refund

If you believe you are entitled to a refund under our policy, please follow these steps:

1. Contact our customer support team via email at [email protected].
2. Provide your order details, including the order number and a detailed explanation for the refund request.
3. Attach any relevant documentation or evidence to support your claim.

4. Processing of Refunds

Once your refund request is received and assessed, we will notify you of the outcome. If approved, your refund will be processed within 10 business days back to the original method of payment.

5. Changes to the Refund Terms

VI-IMAGES reserves the right to update or modify this Refund Terms document at any time. In the event of changes, a revised document will be made available on our website with an updated effective date.

6. Contact Us

If you have any questions or concerns about our Refund Terms, please do not hesitate to contact us at [email protected].

Thank you for choosing VI-IMAGES. We value your business and are committed to ensuring your satisfaction.